Privacy Policy

20Talk Ltd (ABN 50 643 936 690) ("20Talk", "we", "us", "our") is committed to protecting your privacy. We are a registered charity delivering mental health education for young Australians, and we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy explains what personal information we collect, how we use it, and your rights in relation to it.

Who we are

20Talk Ltd is a public company limited by guarantee, registered with the Australian Charities and Not-for-profits Commission (ACNC) and licensed to collect in Western Australia under Charitable Collections Licence CC23178.

The information we collect

Depending on how you engage with us, we may collect:

• Contact details such as your name, email address, phone number and postal address

• Information you provide when you book or attend training, register for an event, volunteer, or make an enquiry

• Donation and fundraising details, including amounts and transaction references (payment card details are handled by our third-party payment providers, not stored by us)

• Information you provide when applying for a role or volunteering with us

• Technical information about how you use our website, collected through cookies and analytics

Sensitive information

Because of the nature of our work, you may choose to share sensitive information, such as information about your health or wellbeing, during training, events or when contacting us. We only collect sensitive information with your consent and where it is reasonably necessary for our activities, and we handle it with additional care. You are never required to share more than you are comfortable with.

20Talk does not provide crisis or clinical support. If you need immediate help, call Lifeline on 13 11 14, or 000 in an emergency.

How we collect it

We collect personal information directly from you where possible, for example when you fill in a form, book training, donate, volunteer, subscribe to updates, or contact us. We may also collect it through our website and third-party platforms we use to run programs, events and fundraising.

Why we collect and use it

We use personal information to:

• Deliver our mental health education programs, training and events

• Process and acknowledge donations and fundraising, and issue tax receipts

• Respond to enquiries and provide support or information you request

• Manage volunteers, partners and supporters

• Send updates, newsletters and impact reports where you have opted in

• Meet our legal, governance and reporting obligations as a registered charity

• Improve our website, services and communications

Disclosure of your information

We do not sell your personal information. We may share it with:

• Service providers who help us operate, such as payment and fundraising platforms, email and CRM tools, and analytics providers, who are only permitted to use it to provide services to us

• Our partners or funders where you have consented, for example when you register for a partner-run program

• Government bodies or regulators where required or authorised by law

Some of these providers may store data overseas. Where that occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.

Cookies and website analytics

Our website uses cookies and similar technologies to understand how visitors use the site and to improve it. You can manage or disable cookies through your browser settings, though some features may not work as intended if you do.

Storing and protecting your information

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access or disclosure, and to keep it only for as long as we need it for the purposes above or as required by law.

Accessing and correcting your information

You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate or out of date. Contact us using the details below and we will respond within a reasonable time.

Making a complaint

If you have a concern about how we have handled your personal information, please contact us first and we will work to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on our website, with the date it was last updated.

Contact us

20Talk Ltd

2 Market Street, Fremantle WA 6160

Email: hello@20talk.com.au